数据库升级错误，直接打不开软件，大神帮帮忙！！！

  • dstillman Zotero Team
    Are you using any sort of cloud-sync software with your Zotero data directory?

    Are you running any non-standard security software?

    Something is preventing Zotero from even accessing the database backup file in your data directory.
  • dstillman Zotero Team
    (You can try just moving zotero.sqlite.bak out of the way and seeing if it's recreated, but you may have this problem with other files.)
  • hxj000

    https://s3.amazonaws.com/zotero.org/images/forums/u18221452/s0ona7pek1xpiof7yl04.png
    就是这样，前两天还好好的，电脑装有金山毒霸安全软件，一直兼容，但不知道为什么突然就登录不了zotero
  • dstillman Zotero Team
    edited May 6, 2026
    Can't tell you more than what I said above. You can try disabling the AV software, or look in its logs for a warning. This isn't any sort of problem in Zotero itself.
  • hxj000
    thank you,i will have a try
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