Initial start up

warguelles
There's a plugin that's causing a delay when Zotero starts up for the first time (about 25–30 seconds). I need to figure out which plugin it is, but it's difficult because I have to shut down the computer so that Zotero starts up as if it were the first time.

I know that Zotero scans the database the first time it starts up... but how can I force it to start up as if it were the first time, so I can identify the plugin causing the delay?
  • dstillman Zotero Team
    I'm not sure what you mean by "the first time"? You can quit Zotero completely and start it up for a fresh start. You don't need to restart your computer.
  • warguelles
    Thank you for your answer. It will be better to explain the problem, and maybe you can help me. Right now, I’m not sure if it is a plugin or Zotero. The problem I am seeing is that if I launch Zotero (with all plugins enabled) when I turn on my computer, the program takes about 34 seconds to display the entire library.

    If, at that moment, I close the program and restart it a few seconds later, there is no delay (with all plugins enabled). This also happens if I disable all plugins and then enable them one by one while restarting the program, as you indicated.

    Then I decided to restart the PC, and launched the program “from scratch,” and after 30–34 seconds, I get Report ID: 667143271. Then, when I restart Zotero (there is no delay to disply the Library), I get this other Report ID: 556024834.

    In the first Report ID ("fresh" start), I thought there might be an issue with the last item I added, but I didn’t notice anything unusual—other than the "Pages" field being missing, and I filled it.

    Any idea?
  • warguelles
    Things are getting worse. Yesterday I added some articles, synced, and shut down. This morning, Zotero’s startup was even worse—all the panes were blank while Zotero was loading, which took a while.

    Today, the Report ID (672602762) is mentioning the key of the last item I added yesterday, and the strange thing is that I don’t see any folder with that key. I don’t think it’s a program issue because I don’t see any other similar reports. I can only think it’s a problem with the institutional antivirus or some conflict with Attanger. Could you please review the report and tell me the source of the error?

    Thank you so much!
  • dstillman Zotero Team
    edited 5 days ago
    If you can reproduce the problem in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), provide a Debug ID for Zotero startup in Troubleshooting Mode, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option.

    If you can't, it'd be a problem with a plugin, and you'll need to debug this yourself.
  • warguelles
    D1703128444
  • dstillman Zotero Team
    Are you saying that shows a problem? If so, what?
  • warguelles
    No, this is the Debug ID, as you asked.

    As I mentioned before I only see the delay when Zotero is launched after PC is restarted (even with all plugins manually disabled). That is what I call a "fresh startup".
  • dstillman Zotero Team
    edited 5 days ago
    I'm asking for a Debug ID that shows the problem in Troubleshooting Mode (or with all plugins manually disabled). One that doesn't isn't useful.

    See Reporting Startup Errors for generating Debug ID from a fresh startup. You'd first have to manually disable all plugins or add -safe-mode to the command line.
  • warguelles
    D1874105341

    But now it started with no appreciable delay.

    I will continue to check it within the following days, and let you know if the problem comes up again. Thank you!
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