Upgrade StorageiOS Debug Log: D1183322049
When I open the iPad app (version 2.0.4 build 417)and scroll through certain pdfs, Zotero crashes and closes. It occurs at the same page in the documents this happens for each time, so is very replicable.
And example is the pdf obtained from http://arxiv.org/abs/2209.13609
This happens for files downloaded recently and years ago, that previously stayed open fine.
And example is the pdf obtained from http://arxiv.org/abs/2209.13609
This happens for files downloaded recently and years ago, that previously stayed open fine.
Here are a few more suggestions:
- Did the crashing happen from beginning since you downloaded the attachment? Or did it start happening after you worked with the attachment for a while?
- Do you have any annotations on that document? Does it maybe crash on the same page as where the annotation is?
- When you open the document and wait for a while without scrolling, does it crash too? Or only when you scroll to a specific page? What if you tried using the page scrubber on bottom to jump to the end for example?
Since you're not getting the popup, could you please manually extract the crash from your device? Can you navigate to Settings app and then Privacy & Security -> Analytics & Improvements -> Analytics Data. In Analytics Data you can just search for Zotero and send us a few entries (.ips files) with most recent dates. Thank you!