Zotero Connector says it's saving to my library but not saving

hannahjl
I am using the Zotero Connector on Firefox and when I try to save a website to Zotero using the connector, it first seems to work as normal except that it's not giving me the option to choose a folder from my library to save to, the popup just says “Saving to My Library” but my other folders don't show up. And when I then go to my library on Zotero (which is open the whole time), the item is not showing up. I have uninstalled and reinstalled the Zotero Connector and also deactivated all other extensions and the same thing continues happening. I also tried on Google Chrome and the same thing happens. This is happening on all websites, I used this one as an example: https://www.vogue.com/article/muna-dancing-on-the-wall-album-announcement-interview.
The translator name it is giving me on this site is "(embedded meta data)"
Here is a Debug ID of reloading the website and trying to save to library D178618012.
Here is an image of the popup https://s3.amazonaws.com/zotero.org/images/forums/u5849875/f7td1ff5pquuvk808fhh.png

Thanks
  • dstillman Zotero Team
    edited 13 days ago
    What do you mean by "my other folders don't show up"? Your screenshot shows the save popup before you've clicked the down-arrow to expand it to show the collection list.

    Your debug output shows a successful save to Zotero.

    Can you provide a Debug ID from Zotero (not the Connector) for reloading the page and trying to save?
  • hannahjl
    I am attaching a screenshot with the collection list expanded, what I meant is that my other Zotero collections (the subfolders in my library) that I would usually save to aren't given as options that I could save to.
    https://s3.amazonaws.com/zotero.org/images/forums/u5849875/2vp7cnnvoj0g6ngrikcb.png

    Here is a Debug ID from Zotero itself from when I tried to save from the connector to my library: D107549621.

    And that is the part that confuses me because I am not receiving any error message or so in the Zotero connector but it is unclear where the connector is saving to because nothing shows up in my Zotero library anywhere and it feels like the Connector and Zotero aren't speaking to each other (unsure how to put that in technical terms).

  • dstillman Zotero Team
    edited 13 days ago
    That drop-down is just for recent collections you've saved to. It could've been cleared if you uninstalled and reinstalled the extension. To see all the collections in the connected library, you need to click the down-arrow on the right.

    Your debug output doesn't show any connection from the Zotero Connector. So either there's another instance of Zotero on this computer (e.g., in another user account) or you didn't reload the page and try to save while that was running.
  • adamsmith
    Have you clicked on Mehr/More? By default, the connector lists recently used connections, I can see those getting removed from display when clearing a cache or so.

    If you're getting the message, those items are saving -- have you searched your Zotero library?
  • hannahjl
    Thank you, I figured it out, the issue was indeed another user account on the computer (that I didn't have access to since it is a shared device) having Zotero open so the items were saving to that library and not my own. After closing Zotero on the other user account it is now connected to the Zotero open in my user account again. Apologies for the confusion.
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