Sync problem, debug ID D1018402023

kwantix
I'm having an issue with files not sync to the cloud storage. I know the problem is not because of some storage limit since I have unlimited storage. I followed the "files not syncing" support page but that didn't fix anything.

The debug ID is D1018402023.
  • dstillman Zotero Team
    If the file becomes available online, continue to the next step. If not, generate a Debug ID for the first sync after performing Reset File Sync History, followed by a successful opening of the file locally, and post it to the Zotero Forums. For Zotero Storage, include the URL from the web library where you're not able to access the file.
  • kwantix
    The Debug ID has been generated after performing Reset File Sync History. As for the web library URL, do you mean the URL of the whole library or of the specific file inside the library? https://www.zotero.org/kwantix/library
  • dstillman Zotero Team
    The URL after clicking on the relevant item in the web library items list
  • kwantix
    One example would be this one https://www.zotero.org/kwantix/collections/DIQURQ5V/items/QDHC5I7R/collection

  • dstillman Zotero Team
    That's a linked file. Step 2 on Files Not Syncing:
    2. If Device A is a computer and this is a personal library, make sure the attachment is stored within your Zotero data directory, not linked to a location elsewhere on your disk. Zotero syncs stored files; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon. You can use Tools → Manage Attachments → Convert Linked Files to Stored Files to make the files syncable.
  • kwantix
    That worked like a charm.
    I think I was misunderstanding that part in the documentation but it's very clear now.
    Thanks a lot!
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