Sync problem, debug ID D1018402023

kwantix · 2025-02-25T17:40:04+00:00

I'm having an issue with files not sync to the cloud storage. I know the problem is not because of some storage limit since I have unlimited storage. I followed the "files not syncing" support page but that didn't fix anything.

The debug ID is D1018402023.

dstillman · 2025-02-25T17:49:31+00:00

If the file becomes available online, continue to the next step. If not, generate a Debug ID for the first sync after performing Reset File Sync History, followed by a successful opening of the file locally, and post it to the Zotero Forums. For Zotero Storage, include the URL from the web library where you're not able to access the file.