syncing issue

Error code: 252626062
Message: User canceled primary password entry
Any idea how to fix this on a mac?
  • dstillman Zotero Team
    edited August 27, 2024
    User canceled primary password entry
    Have you used Zotero previously on this Mac, or have you transferred files from another Mac where you used it?

    Can you make a ZIP of your Zotero profile folder and email it to support@zotero.org with a link to this thread?

    After that, try deleting key4.db and logins.json and then restarting Zotero. But please do send first if you can.
  • @CorinneField: Zotero 7.0.3, now available, should fix this automatically.
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