Help!

bliusli
When I open Zotero, it keeps staying on the loading page. How should I deal with it?
The following link is my screenshot.
https://s3.amazonaws.com/zotero.org/images/forums/u14816973/3oxxotm4zylh95847c4w.png
  • dstillman Zotero Team
    That's the loading page for a specific PDF. Do other PDFs load? Does the library tab load?

    If not, restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer. If it doesn't, we'd want to see a Debug ID for Zotero startup through 30 seconds of the loading message, using the "Restart with Logging Enabled…" option.
  • bliusli
    I'm sorry, but the page won't load, so I can't perform a restart in troubleshooting mode.
  • dstillman Zotero Team
    What page won't load? A PDF not loading in a reader tab shouldn't prevent you from restarting in Troubleshooting Mode.

    But you can also start in Troubleshooting Mode by holding down Shift (Windows) or Option (Mac) at startup.
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