Font problem

Hi, I'm working on Google Docs. My whole paper is on "Arial", and so are the citations. I've configured it to give the author's name with small caps, but when doing so, it switches the name to a different font: "Alegreya". I'm trying to keep everything with the same font.

Chat GPT says that Google Docs has its own control over font style, so I tried to move into Word, but when I download the file, even though Zotero tells me that the citations will remained "linked", they don't. The Word file is download as plain text.
Any suggestion for the first or the second problem?
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