I have the same issue. It looks like this has happened a few years ago already: https://forums.zotero.org/discussion/87938/google-docs-zotero-wont-cite-just-pulls-up-link-function

Unfortunately, it seems like the Zotero Connector needs an update..

Thank you for the response, I just checked and saw that the connection has been lost in all of my Google docs, it still remains in the Word documents. My computer had an automatic update, but it should not affect the browser/plug-ins.

At least in my case, I can't move the document to any other software. All options in Zotero, including the switch, open the same drop-down menu to add hyperlinks from the document/drive as posted by spaceLem

I have also tried the plug-in in multiple browsers, but the result is the same

OK, thanks to those who sent us the HTML — no need for more at this time.

I asked a colleague to get the references, and they had no problem doing so.

On the short term, you may be able to share the document with someone else and ask them to do the switch to Word (https://www.zotero.org/support/kb/moving_documents_between_word_processors). But it is rather a quick fix than a permanent solution

Thanks for looking at that. I've installed ZC beta, restarted etc., but it doesn't seem to have fixed the problem. It does now connect to Zotero, and lets me choose a reference, but the reference doesn't appear in the document, and the search menu still appears.

Also, moving documents to Word or LibreOffice does not work. Activating any item of the Zotero menu in Google Doc (e.g. 'Switch word processors ...') results in the same error (opening Google Doc's link menu, cmd+K).

[Update: Fix available now.]

Unfortunately none of us on the team are seeing this so far, which makes it hard to fix.

For now, if this is happening to you, you have two main options:

1) Add temporary citation placeholders to your document for now, using some format that you can easily search for once this is fixed.

2) Share the document with another Google account — yours or someone else's — and try to use the plugin with that account. This appears to be a change that Google is testing with a small number of users so far, so there's a good chance another account won't be affected.

Note that another Google account you try doesn't need to have any relationship to Zotero — it just needs access to the document. Zotero accounts aren't used for Google Docs integration at all.

Sorry for the trouble here. With Google Docs integration, we can really only build against the version of Google Docs that we have, so routine changes or A/B tests on Google's end can break things unexpectedly until we're able to access the new version.

Signed into about 5 different gmail accounts and then finally one of them worked!!
(tied on Edge and Firefox, same issue as before)

@dstillman it works now with 5.0.115beta6 on Firefox.

@valenzine: Great, thanks.

OK, Zotero Connector 5.0.115 for Firefox is available now from the download page.

We've submitted this version for Chrome and Edge. I'll post here when it's available (usually within a day).

We'll also release a new Zotero for Mac version with a fix for Safari soon.

And yes, as @alstrukova points out, if you're not able to use Firefox, another option for getting the old version of Google Docs might be to make your document editable to anyone with a link, open Google Docs in a private window, and edit the document as an anonymous user, authenticating just to grant the plugin access to the document. If you do that, don't forget to make your document private again later.

@dstillman That's great, I can add and edit citations again, thank you!

There is still a small issue that the link menu keeps appearing after interacting with Zotero, but it's cosmetic rather than critical. Hopefully it goes away when Google finalise their changes.

@morezash: Make sure you're running Zotero Connector 5.0.115 in Firefox, and make sure you've reloaded Google Docs.

We've also gotten a couple reports that, with this fix, the Google Docs link dialog can still show up and need to be closed manually after the citation is inserted, so you should confirm that's not what you're seeing. We'll try to fix that soon.

Unfortunately I keep having the same issue in Firefox with Zotero Connector 5.0.115.
The "add citations" button opens the Zotero prompt but no reference is inserted and the Google hyperlink menu shows up again

@dstillman thank you, I tried refreshing all morning but did nothing, then I erroneously tried adding a citation while Zotero wasn't running, and now it works most of the times (it rarely does not, but refreshing solves the issue). It is ok for now, thank you

@dioubernardo: Don't click Apply in the link dialog. Just close it.