My word file closes

konskoll · October 27, 2023

when i try to add citation or bibliography

dstillman · October 27, 2023

Make sure you're running the latest versions of Word and Zotero.

If you're still having trouble after that, provide a Report ID and tell us your exact version of Word.

konskoll · October 30, 2023

523490449

dstillman · October 31, 2023

What version of Word?

konskoll · October 31, 2023

Windows 2007

adamsmith · October 31, 2023

Word version not Windows version: https://support.microsoft.com/en-gb/topic/what-version-of-office-am-i-using-d21c5935-40b1-b117-122d-5e5f05a1a263

konskoll · October 31, 2023

Sorry, my bad. Microsoft office word 2007

adamsmith · October 31, 2023

Sorry, Zotero doesn't provide support for Word versions prior to Word 2010: https://www.zotero.org/support/system_requirements#word_for_windows

konskoll · October 31, 2023

But it worked fine until last week

adamsmith · October 31, 2023

Unsupported software versions might work, but there's just no way Zotero can check on issues with an unlimited number of old software versions, I'm afraid, especially as Word has changed a fair amount in the last 16 years...