【Important & Emergency】 Bug Report ID： 1545831357 / 570481070 / 1828374436

TJYYWXBG
After inserting a formula into the note and clicking on the formula for editing, the software crash. The situation occurs frequently and repeatedly,and after the last crash, all the note content is lost ,leaving the note content blank when opened. The operation process is reproduced as shown in the following gif picture.
  • TJYYWXBG

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    1695374174699 addons.xpi WARN Download of https://github.com/muisedestiny/zotero-reference/releases/latest/download/zotero-reference.xpi failed: 2147500036

    [JavaScript Error: "IndexedDB Maintenance finished with error: NS_ERROR_NOT_AVAILABLE: ActorsParent.cpp:16691"]

    [JavaScript Error: "Error processing feed from https://rsshub.feeded.xyz/ieee/journal/4359240/earlyaccess/vol-only-newest:

    Error: Processing failed"]

    [JavaScript Error: "Error processing feed from https://rsshub.feeded.xyz/ieee/journal/41:

    Error: Processing failed"]

    [JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "Error processing feed from https://rsshub.feeded.xyz/ieee/journal/4359240/earlyaccess/vol-only-newest:

    Error: Processing failed"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "Error processing feed from https://rsshub.feeded.xyz/ieee/journal/41:

    Error: Processing failed"]

    version => 6.0.27, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => zh-CN, appName => Zotero, appVersion => 6.0.27, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.27, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.27, extension), Jasminum (0.2.7, extension), Zotero Reference (0.5.8, extension), Zutilo Zotero 工具箱 (3.10.0, extension), ZotFile (5.1.2.999, extension), Shockwave Flash (34.0.0.251, plugin)
  • TJYYWXBG

    [JavaScript Error: "Expected node of symbol group type, but got node of type ordgroup" {file: "resource://zotero/note-editor/editor.js" line: 7473}]

    [JavaScript Error: "Expected node of symbol group type, but got node of type ordgroup" {file: "resource://zotero/note-editor/editor.js" line: 7473}]

    [JavaScript Error: "Expected node of symbol group type, but got node of type ordgroup" {file: "resource://zotero/note-editor/editor.js" line: 7473}]

    [JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "Error processing feed from https://rsshub.feeded.xyz/ieee/journal/4359240/earlyaccess/vol-only-newest:

    Error: Processing failed"]

    version => 6.0.27, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => zh-CN, appName => Zotero, appVersion => 6.0.27, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.27, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.27, extension), Jasminum (0.2.7, extension), Zotero Reference (0.5.8, extension), Zutilo Zotero 工具箱 (3.10.0, extension), ZotFile (5.1.2.999, extension), Shockwave Flash (34.0.0.251, plugin)
  • adamsmith
    (Please don't mark your threads as "important" -- everyone's issues are.)

    Start by disabling all add-ons and see if the issue persists.
  • TJYYWXBG
    This is the gif record

    https://drive.google.com/file/d/1QQSGHYGHOppuLE6Nk0sHt8FE0hViIPQl/view?usp=drive_link

    Well, I just tested it in New Notes and the problem didn't occur.
    Then, I didn't restore the data from yesterday's backup in time and just realized that the zotero.sqlite.bak file was overwritten by today's new file, which means that I'm completely missing my notes, what a bad day!
  • enozkan
    The Google Drive file you linked to is not public, so no one can see it.
  • TJYYWXBG
    @enozkan
    Sorry, the permissions have now been changed to public

    https://drive.google.com/file/d/1QQSGHYGHOppuLE6Nk0sHt8FE0hViIPQl/view?usp=sharing
  • TJYYWXBG
    @adamsmith
    As you suggested, I disabled all plugins and restarted zotero, but the problem still occurs.
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