Zotero Integration Error after repeated troubleshooting

zoiediana · September 6, 2023

Hello,

This is for Report ID 1107910376.

I have deleted all versions of Zotero and wiped my computer completely clean of it before redownloading Zotero 6 and repeatedly get a "Zotero Integration Error" when I try to insert a Citation into Microsoft Word for Mac (Version 16.49). I have gone to Zotero>Settings>Cite>Reinstall Microsoft Word Add-In and it still has the same error. I have gone to Zotero>Tools>Add-Ons and ensured it is enabled. This occurs if I open a blank Word document too.

Please advise - at this point I'm ready to move to EndNote or another citation manager.

dstillman · September 6, 2023

If you reinstall Zotero 6.0.26 over your current version, close Word, and reinstall the plugin from the Cite → Word Processors pane of the Zotero settings, does that fix it?

zoiediana · September 6, 2023

Thanks but I have already done this and it did not work.

dstillman · September 6, 2023

You've tried reinstalling 6.0.26? To be clear, that's not the current version. I'm saying to use my link to download the previous version.

zoiediana · September 6, 2023

Aha sorry, just installed 6.0.26 over my current version. This has worked, thank you! How do I prevent Zotero from automatically updating me to the newer version?

dstillman · September 6, 2023

We've pulled 6.0.27 for now, so you don't need to worry. We'll shortly be pushing a 6.0.28 that reverts the plugin change (which was intended to fix macOS Sonoma beta compatibility). Sorry for the trouble.

zoiediana · September 6, 2023

Thank you!

dstillman · September 7, 2023

https://forums.zotero.org/discussion/comment/442970/#Comment_442970

zoiediana · September 19, 2023

@dstillman - it looks like Zotero automatically updated to 6.0.27. Any idea what's going on here? Reinstalling 6.0.26 over it again

fcheslack · September 19, 2023

Update in the thread that was linked above.

https://forums.zotero.org/discussion/comment/443850/#Comment_443850