Zotero 7 Beta - Error when trying to syncronize: ID 842693794

luisiafalves · August 11, 2023

Hello!

I'm trying to syncronize a library in another user (super8sbufrgs) and I'm getting this error:

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIZipReader.close]

Thanks!

dstillman · August 11, 2023

Can you provide a Debug ID for a sync that produces that?

luisiafalves · August 14, 2023

Hi, @dstillman.
Thanks for your reply.

Here the debug ID D2039542770.

And it's error ID: 1377910740

dstillman · August 14, 2023

(3)(+0000000): Initializing download request 3/JWVUGHPT

(3)(+0000000): Starting download request 3/JWVUGHPT

[…]

Win error 1224 during operation open on file C:\Users\[…]\AppData\Local\Temp\Zotero\JWVUGHPT.tmp (A operação solicitada não pode ser executada em um arquivo com uma seção mapeada pelo usuário aberta.

Are you running any non-standard security software on this system?

luisiafalves · August 14, 2023

Not that I'm aware of. I don't even have any extensions on zotero installed.
My antivirus software is karspersky. I tried deactivating it but got the same error.

dstillman · August 15, 2023

Well, Kaspersky is certainly non-standard security software — that just means security software that doesn't come with the OS. Did you restart your computer after disabling it?

luisiafalves · August 21, 2023

Thank you, @dstillman and sorry about my lack of comprehension.

Always when I restart my computer Kaspersky starts with it. I tried to change that, but I couldn't because it's my company's computer.

dstillman · September 2, 2023

https://forums.zotero.org/discussion/comment/442537/#Comment_442537

luisiafalves · September 4, 2023

Thank you, @dstillman!