Unable to add citation in Word with Zotero 6 on macOS 14 beta

dstillman Zotero Team
This discussion was created from comments split from: Zotero 7 Beta with MacOS Beta - Crash by Citation.
  • sushilover
    I am reporting similar bug – unable to add citation in Word with Zotero 6 on MacOS 14 beta
  • dstillman Zotero Team
    edited June 30, 2023
    What's the actual problem you're experiencing?

    The thread you posted to was about a crash and is unlikely to be the same issue.
  • sushilover
    When I try to add citation in Word with Zotero, Zotero freezes right before I am able to add any citation (it happens after I click on the add citation button) or after I choose my citation. In both cases, Zotero freezes and usually crashes afterward
  • dstillman Zotero Team
    edited June 30, 2023
    On Sonoma, Zotero 6 will currently trigger a prompt at every startup asking whether to let Zotero access data from other apps. Make sure you're choosing Allow. If you choose Don't Allow, this might happen.

    If you're running the Sonoma beta, I'd recommend running the Zotero 7 beta as well, which changes how Zotero and Word communicate to a method that works better on Sonoma.
  • sushilover
    I always allowed Zotero to access data. I have just installed Zotero 7 beta and the problem seems to be the same. This time, Word freezes and when it does not freeze, Zotero crashes. Here is the report https://justpaste.it/59f31
  • dstillman Zotero Team
    OK, that's the same issue. We're looking into it.
  • Mohammad_r_ali
    Thanks. I'm having same issue and tried the same solution (updated to Zotero 7 beta).
  • dstillman Zotero Team
    edited July 6, 2023
    @sushilover, @Mohammad_r_ali: This should be fixed in the latest Zotero 7 beta.
  • Mohammad_r_ali
    Yep, works. I also updated to the newest MacOS beta and it was fine too. Thanks.
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