Can't connect to WebDAV from iPad

dstillman Zotero Team
This discussion was created from comments split from: Can’t connect to webDAV server on ipad.
  • aki.suzuki
    Hi I have the same problem.
    It works without problem on the PC (windows) but not on the app for iPad.
    Debug ID is D996365453.
    My WebDAV service is teracloud.
    The version is 1.0.3 and my iPadOS is 15.7.

    Appreciate your help!
  • dstillman Zotero Team
    edited September 28, 2022
    (+0223344): HTTP PROPFIND https://nanao.teracloud.jp/dav/zotero/ failed with -1
    [ERROR] Zotero(+0000001): sessionTaskFailed(error: Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost."
    A PROPFIND request is hanging for several minutes and then getting disconnected. An earlier OPTIONS request is succeeding. I'm afraid that's all we can tell you. If you have a very large number of items, it may just be a performance problem handling a PROPFIND request on their end, though the desktop app would make the same request.
  • aki.suzuki
    Hi thanks for your quick response. So, you mean I cannot sync to the WebDAV server with my iPad due to the limited performance?

  • dstillman Zotero Team
    edited September 28, 2022
    You'd have to ask your WebDAV provider whether there's a reason the PROPFIND request mentioned above might be hanging. They might be able to check the logs for more information.

    It could also be a problem with your network connection, a firewall, etc.
  • aki.suzuki
    Got it. Thank you very much for your clarification!
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