I can't solve the issue of “Word could not communicate with Zotero..." despite troubleshooting

Hello!

I can't seem to solve the issue of MS Word (mac) giving me the error: “Word could not communicate with Zotero. Please ensure that Zotero is open and try again.” whenever I try and add a citation.

I have completed all the troubleshooting from this page:

https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_againalready

including deleting the extensions.json. and ensuring that the Word and Libreoffice plug-ins are enabled,but I still have the same problem.

Any other ideas?
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