Zotero experienced error when updating your document (Word, Mac)
Report ID: 753071889
Hi, may I get some guidance in regards to the issue I faced when using Zotero in Word? The error message: "Zotero experienced error when updating your document" shows up whenever I tried to insert a citation. The window will show up, and I can choose citation, but after clicking on 'Done', the citation will remain as {citation} in my document.
I also found out that Zotero seems to work fine in my other Word document, may I know what should I do to solve the problem?
Hi, may I get some guidance in regards to the issue I faced when using Zotero in Word? The error message: "Zotero experienced error when updating your document" shows up whenever I tried to insert a citation. The window will show up, and I can choose citation, but after clicking on 'Done', the citation will remain as {citation} in my document.
I also found out that Zotero seems to work fine in my other Word document, may I know what should I do to solve the problem?
I've tried steps suggested on the Troubleshooting Errors in Word Processor Documents page. I tried copy and paste the content into a new document, section by section, hoping to find out the problematic citation. The error re-appears when I pasted Chapter 5 into the new document, I then assume the culprit is in Chapter 5. I then deleted Chapter 5, but the problem persists, Zotero is again saying it experienced error when uploading the document.
I've deleted the bibliography as well, and there's no space in the file name. I've tried 'Accepted All Changes" in my track change and turned it off, as failing to insert the citation sometimes erases my track changes. But the error still appears.
May I know what's the issue?
Note that there could be multiple problems with the document.