Cannot open PDFs in iOS App
I sync attachment files in my library using Zotero. On the iOS app, all of my files have the PDF symbol with a grey question mark to their bottom right. When I click on the pdf symbol, the question mark becomes a red exclamation point. I get the error "The attached file could not be found." This is not true however because I can open the pdf just fine on my computer. I click Retry and there is still the exclamation point. I click Retry again and I get the blue loading square with a circle of progress around it, but no progress is ever made. Eventually, I get to the point where there is no circle on the PDF icon, but when I try to open the file, it says "Unable to display document. the file you're trying to access is either not a PDF file or might be corrupted."
I thought maybe it was just my iPad so I restarted it but the same issue. I logged out and back in and had the same issue. I downloaded the app on my iPhone and same issue. Not sure what to do. I've been waiting for this launch forever.
I thought maybe it was just my iPad so I restarted it but the same issue. I logged out and back in and had the same issue. I downloaded the app on my iPhone and same issue. Not sure what to do. I've been waiting for this launch forever.
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Before updating to iOS 15.4.1 it worked properly.
I cannot check now because the file is now showing up on the iOS app. Not sure if it is due to the restart of the iPad or just a delay in syncing or something else. What does the debug report say?
Anyway there was a related bug that showed you the screen with "Unable to display document" which shouldn't have been shown. This bug has been fixed and will be available in next update. If you encounter more WebDAV issues with unavailable files, let us know.
I wonder, though whether the app could issue different error messages for 4xx errors vs a corrupted file? Or is that the bug you fixed?
My Debug ID D1361564482