I'm on the latest beta build and have the PDF viewer enabled, but import of my Mendeley library does not show any annotations. Any tips for what I can do to fix it?
File -> Import -> Mendeley Reference Manager (online import) in the Zotero desktop app.
I see the annotations when I view the PDFs in my Mendeley library online. I see my notes in Zotero, but no highlighting appears. I have the PDF viewer enabled in my settings.
I'm on an 2021 M1 MacBook (Monterey), for what it's worth.
I see my notes in Zotero, but no highlighting appears.
What kind of notes? Child notes beneath Zotero items, or note annotations on the PDF page?
Can you provide a Debug ID for a Mendeley import? (Don't delete anything. You can make a backup of your Zotero data directory first for good measure, but a repeated import should just ignore existing data.)
Good question, sorry, I didn't know the difference. Note annotations on the PDF page.
Actually, it looks like my highlights appear on some other PDFs! It was just the one I was looking at in particular didn't import. If the majority worked, I can live with that
That just shows an ongoing sync — it doesn't show a Mendeley import. Restart Zotero, make sure you're fully in sync, and then provide a Debug ID specifically for a Mendeley import. It may help to temporarily disable auto-sync from the Sync pane of the preferences (but don't forget to turn it on again after).
Have tried to provide a Debug ID several times now - the Debug ID pop-up never works, every time I try to to create Output, Zotero crashes. Have deleted and re-installed the programme, never works. Would you suggest to wait for the next update and try to install it again then?
When I try to submit output, the Debug-ID doesn't pop up. When I try the alternative way of returning to the Debug Output Logging menu and selecting View Output, the Windows "Not responding" error occurs
You can try going to the Config Editor in the Advanced pane of the preferences and lowering extensions.zotero.debug.store.submitSize to 8000000 or 5000000.
Do you see the annotations if you view the PDFs in your Mendeley library online?
I see the annotations when I view the PDFs in my Mendeley library online. I see my notes in Zotero, but no highlighting appears. I have the PDF viewer enabled in my settings.
I'm on an 2021 M1 MacBook (Monterey), for what it's worth.
Can you provide a Debug ID for a Mendeley import? (Don't delete anything. You can make a backup of your Zotero data directory first for good measure, but a repeated import should just ignore existing data.)
Good question, sorry, I didn't know the difference. Note annotations on the PDF page.
Actually, it looks like my highlights appear on some other PDFs! It was just the one I was looking at in particular didn't import. If the majority worked, I can live with that