Integration error in Word 2013
I have been using Zotero for over two years now, and it has been so useful for my works. Today, though, I find myself having quite a troublesome issue, one that I haven't encountered before.
I was working like always with Zotero and Word, then my laptop shuts down due to overheat (caused because I was using it for a prolonged time). I wait 10 minutes till it cools off, and turn it on. I then open Word and Zotero to continue working, but now whenever I try to add a new cite or create a bibliography in Word, a notification pops-up telling me that Word cannot communicate with Zotero (integration error), and that I should check if the Word add-on is enabled. I proceed to go and check, but it says that it is already enabled. I tried disabling it then enabling it again, then updating it, but nothing.
Anyone knows why this problem appeared when I didn't have any issue before? Maybe a file got corrupted when the shutdown happened?
I was working like always with Zotero and Word, then my laptop shuts down due to overheat (caused because I was using it for a prolonged time). I wait 10 minutes till it cools off, and turn it on. I then open Word and Zotero to continue working, but now whenever I try to add a new cite or create a bibliography in Word, a notification pops-up telling me that Word cannot communicate with Zotero (integration error), and that I should check if the Word add-on is enabled. I proceed to go and check, but it says that it is already enabled. I tried disabling it then enabling it again, then updating it, but nothing.
Anyone knows why this problem appeared when I didn't have any issue before? Maybe a file got corrupted when the shutdown happened?
I might need to truly re-install Zotero, but I am afraid of losing my library of articles in the process.
Your data won't be affected, but you should always have a backup of your Zotero data directory — or ideally just your whole computer — regardless. (You can also set up Zotero syncing.)
This has a new Report ID: 595334942
In fact, I completely uninstalled Zotero from my PC, and proceeded to reinstall it from zero, and the same problem persists.
https://www.zotero.org/support/kb/multiple_profiles
Does that mean that I will need to always use this new profile now?
But that suggestion gave me the idea to copy and paste the same file from the "test" folder into my "default" folder (only the "extensions.json" file was on the "test" folder). It seems to have re-installed the plugins, as now I opened Zotero with my "default" profile, and the plugins finally appeared. But the same "integration error" problem I stated at the start of this post persists. At least it is one less problem.
Report ID using the "test" profile: 37250788
Try the things here:
https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons