error ID: 1097208917

msy0607
火狐浏览器 wos 打开文献保存时 zotero总闪退报告错误
  • dstillman
    Sorry, not sure what you mean here. What exactly are you clicking on and what's the exact error you're getting?

    https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
  • msy0607
    thanks！Click the button of the browser to connect to zotero, zotero reports that it encountered an error and ends the operation。


    Process: zotero [83867]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero-beta
    Version: 5.0.97-beta.63+035aac30f (5.0.97)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: zotero [83867]
    User ID: 501

    Date/Time: 2022-01-12 18:04:46.578 +0800
    OS Version: macOS 11.6 (20G165)
    Report Version: 12
    Bridge OS Version: 5.5 (18P4759a)
    Anonymous UUID: 376989E7-A6C1-91FD-E0FE-2C219B98D43C

    Sleep/Wake UUID: 9089BABB-9065-4615-A4EC-3006209A5359

    Time Awake Since Boot: 94000 seconds
    Time Since Wake: 32000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffeee841ff8
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [83867]

    VM Regions Near 0x7ffeee841ff8:
    MALLOC_SMALL 7fe288800000-7fe289000000 [ 8192K] rw-/rwx SM=PRV
    --> STACK GUARD 7ffeeb042000-7ffeee842000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
    Stack 7ffeee842000-7ffeef042000 [ 8192K] rw-/rwx SM=SHM thread 0
  • dstillman
    Can you edit that to include more of the crash log?

    But you should start by updating to the latest version of at least Big Sur if not Monterey.
  • msy0607
    Thank you, i have checked it is the latest version of big sur

    VM Regions Near 0x7ffeee841ff8:
    MALLOC_SMALL 7fe288800000-7fe289000000 [ 8192K] rw-/rwx SM=PRV
    --> STACK GUARD 7ffeeb042000-7ffeee842000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
    Stack 7ffeee842000-7ffeef042000 [ 8192K] rw-/rwx SM=SHM thread 0

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreFoundation 0x00007fff205d2152 __CFStringEqual + 243
    1 com.apple.CoreFoundation 0x00007fff20641ca5 CFCachedStringEqual + 41
    2 com.apple.CoreFoundation 0x00007fff2063f3e8 _CFXNotificationRegistrarFindName + 89
    3 com.apple.CoreFoundation 0x00007fff2063f24c CFXNotificationRegistrarFind + 689
    4 com.apple.CoreFoundation 0x00007fff204fbc5e _CFXNotificationPost + 624
    5 com.apple.AppKit 0x00007fff22d78186 -[NSView _postFrameChangeNotification] + 304
    6 com.apple.AppKit 0x00007fff22d7103c -[NSView setFrameSize:] + 2357
    7 com.apple.AppKit 0x00007fff22d821d9 -[NSView setFrame:] + 423
    8 com.apple.AppKit 0x00007fff22d9498b -[NSView resizeWithOldSuperviewSize:] + 772
    9 com.apple.AppKit 0x00007fff22d94247 -[NSView resizeSubviewsWithOldSize:] + 502
    10 com.apple.AppKit 0x00007fff22d70da6 -[NSView setFrameSize:] + 1695
    11 com.apple.AppKit 0x00007fff22d821d9 -[NSView setFrame:] + 423
    12 com.apple.AppKit 0x00007fff22d9498b -[NSView resizeWithOldSuperviewSize:] + 772
    13 com.apple.AppKit 0x00007fff22d94247 -[NSView resizeSubviewsWithOldSize:] + 502
    14 com.apple.AppKit 0x00007fff22d70da6 -[NSView setFrameSize:] + 1695
    15 com.apple.AppKit 0x00007fff22d91d69 -[NSWindow _oldPlaceWindow:fromServer:] + 860
    16 com.apple.AppKit 0x00007fff22d8ff69 -[NSWindow _setFrameCommon:display:fromServer:] + 1346
    17 XUL 0x0000000103215107 0x1011b8000 + 33935623

    Thread 1:: Gecko_IOThread
    0 libsystem_kernel.dylib 0x00007fff2040cc4a kevent + 10
    1 XUL 0x00000001016aaaaa 0x1011b8000 + 5188266

    Thread 2:: Socket Thread
    0 libsystem_kernel.dylib 0x00007fff20410656 __select + 10
    1 libnss3.dylib 0x0000000101049aec 0x100f00000 + 1350380

    Thread 3:: JS Watchdog
    0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298

    Thread 4:: JS Helper
    0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
    2 libmozglue.dylib 0x0000000100bdb9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    3 libsystem_pthread.dylib 0x00007fff20439443 thread_start + 15

    Thread 5:: JS Helper
    0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
    2 libmozglue.dylib 0x0000000100bdb9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    3 libsystem_pthread.dylib 0x00007fff20439443 thread_start + 15

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