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error ID: 1097208917
msy0607
January 12, 2022
火狐浏览器 wos 打开文献保存时 zotero总闪退报告错误
dstillman
January 12, 2022
Sorry, not sure what you mean here. What exactly are you clicking on and what's the exact error you're getting?
https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
msy0607
January 12, 2022
thanks!Click the button of the browser to connect to zotero, zotero reports that it encountered an error and ends the operation。
Process: zotero [83867]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero-beta
Version: 5.0.97-beta.63+035aac30f (5.0.97)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: zotero [83867]
User ID: 501
Date/Time: 2022-01-12 18:04:46.578 +0800
OS Version: macOS 11.6 (20G165)
Report Version: 12
Bridge OS Version: 5.5 (18P4759a)
Anonymous UUID: 376989E7-A6C1-91FD-E0FE-2C219B98D43C
Sleep/Wake UUID: 9089BABB-9065-4615-A4EC-3006209A5359
Time Awake Since Boot: 94000 seconds
Time Since Wake: 32000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffeee841ff8
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [83867]
VM Regions Near 0x7ffeee841ff8:
MALLOC_SMALL 7fe288800000-7fe289000000 [ 8192K] rw-/rwx SM=PRV
--> STACK GUARD 7ffeeb042000-7ffeee842000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffeee842000-7ffeef042000 [ 8192K] rw-/rwx SM=SHM thread 0
dstillman
January 12, 2022
Can you edit that to include more of the crash log?
But you should start by updating to the latest version of at least Big Sur if not Monterey.
msy0607
January 12, 2022
Thank you, i have checked it is the latest version of big sur
VM Regions Near 0x7ffeee841ff8:
MALLOC_SMALL 7fe288800000-7fe289000000 [ 8192K] rw-/rwx SM=PRV
--> STACK GUARD 7ffeeb042000-7ffeee842000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffeee842000-7ffeef042000 [ 8192K] rw-/rwx SM=SHM thread 0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff205d2152 __CFStringEqual + 243
1 com.apple.CoreFoundation 0x00007fff20641ca5 CFCachedStringEqual + 41
2 com.apple.CoreFoundation 0x00007fff2063f3e8 _CFXNotificationRegistrarFindName + 89
3 com.apple.CoreFoundation 0x00007fff2063f24c CFXNotificationRegistrarFind + 689
4 com.apple.CoreFoundation 0x00007fff204fbc5e _CFXNotificationPost + 624
5 com.apple.AppKit 0x00007fff22d78186 -[NSView _postFrameChangeNotification] + 304
6 com.apple.AppKit 0x00007fff22d7103c -[NSView setFrameSize:] + 2357
7 com.apple.AppKit 0x00007fff22d821d9 -[NSView setFrame:] + 423
8 com.apple.AppKit 0x00007fff22d9498b -[NSView resizeWithOldSuperviewSize:] + 772
9 com.apple.AppKit 0x00007fff22d94247 -[NSView resizeSubviewsWithOldSize:] + 502
10 com.apple.AppKit 0x00007fff22d70da6 -[NSView setFrameSize:] + 1695
11 com.apple.AppKit 0x00007fff22d821d9 -[NSView setFrame:] + 423
12 com.apple.AppKit 0x00007fff22d9498b -[NSView resizeWithOldSuperviewSize:] + 772
13 com.apple.AppKit 0x00007fff22d94247 -[NSView resizeSubviewsWithOldSize:] + 502
14 com.apple.AppKit 0x00007fff22d70da6 -[NSView setFrameSize:] + 1695
15 com.apple.AppKit 0x00007fff22d91d69 -[NSWindow _oldPlaceWindow:fromServer:] + 860
16 com.apple.AppKit 0x00007fff22d8ff69 -[NSWindow _setFrameCommon:display:fromServer:] + 1346
17 XUL 0x0000000103215107 0x1011b8000 + 33935623
Thread 1:: Gecko_IOThread
0 libsystem_kernel.dylib 0x00007fff2040cc4a kevent + 10
1 XUL 0x00000001016aaaaa 0x1011b8000 + 5188266
Thread 2:: Socket Thread
0 libsystem_kernel.dylib 0x00007fff20410656 __select + 10
1 libnss3.dylib 0x0000000101049aec 0x100f00000 + 1350380
Thread 3:: JS Watchdog
0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
Thread 4:: JS Helper
0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
2 libmozglue.dylib 0x0000000100bdb9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
3 libsystem_pthread.dylib 0x00007fff20439443 thread_start + 15
Thread 5:: JS Helper
0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
2 libmozglue.dylib 0x0000000100bdb9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
3 libsystem_pthread.dylib 0x00007fff20439443 thread_start + 15
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https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
Process: zotero [83867]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero-beta
Version: 5.0.97-beta.63+035aac30f (5.0.97)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: zotero [83867]
User ID: 501
Date/Time: 2022-01-12 18:04:46.578 +0800
OS Version: macOS 11.6 (20G165)
Report Version: 12
Bridge OS Version: 5.5 (18P4759a)
Anonymous UUID: 376989E7-A6C1-91FD-E0FE-2C219B98D43C
Sleep/Wake UUID: 9089BABB-9065-4615-A4EC-3006209A5359
Time Awake Since Boot: 94000 seconds
Time Since Wake: 32000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffeee841ff8
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [83867]
VM Regions Near 0x7ffeee841ff8:
MALLOC_SMALL 7fe288800000-7fe289000000 [ 8192K] rw-/rwx SM=PRV
--> STACK GUARD 7ffeeb042000-7ffeee842000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffeee842000-7ffeef042000 [ 8192K] rw-/rwx SM=SHM thread 0
But you should start by updating to the latest version of at least Big Sur if not Monterey.
VM Regions Near 0x7ffeee841ff8:
MALLOC_SMALL 7fe288800000-7fe289000000 [ 8192K] rw-/rwx SM=PRV
--> STACK GUARD 7ffeeb042000-7ffeee842000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffeee842000-7ffeef042000 [ 8192K] rw-/rwx SM=SHM thread 0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff205d2152 __CFStringEqual + 243
1 com.apple.CoreFoundation 0x00007fff20641ca5 CFCachedStringEqual + 41
2 com.apple.CoreFoundation 0x00007fff2063f3e8 _CFXNotificationRegistrarFindName + 89
3 com.apple.CoreFoundation 0x00007fff2063f24c CFXNotificationRegistrarFind + 689
4 com.apple.CoreFoundation 0x00007fff204fbc5e _CFXNotificationPost + 624
5 com.apple.AppKit 0x00007fff22d78186 -[NSView _postFrameChangeNotification] + 304
6 com.apple.AppKit 0x00007fff22d7103c -[NSView setFrameSize:] + 2357
7 com.apple.AppKit 0x00007fff22d821d9 -[NSView setFrame:] + 423
8 com.apple.AppKit 0x00007fff22d9498b -[NSView resizeWithOldSuperviewSize:] + 772
9 com.apple.AppKit 0x00007fff22d94247 -[NSView resizeSubviewsWithOldSize:] + 502
10 com.apple.AppKit 0x00007fff22d70da6 -[NSView setFrameSize:] + 1695
11 com.apple.AppKit 0x00007fff22d821d9 -[NSView setFrame:] + 423
12 com.apple.AppKit 0x00007fff22d9498b -[NSView resizeWithOldSuperviewSize:] + 772
13 com.apple.AppKit 0x00007fff22d94247 -[NSView resizeSubviewsWithOldSize:] + 502
14 com.apple.AppKit 0x00007fff22d70da6 -[NSView setFrameSize:] + 1695
15 com.apple.AppKit 0x00007fff22d91d69 -[NSWindow _oldPlaceWindow:fromServer:] + 860
16 com.apple.AppKit 0x00007fff22d8ff69 -[NSWindow _setFrameCommon:display:fromServer:] + 1346
17 XUL 0x0000000103215107 0x1011b8000 + 33935623
Thread 1:: Gecko_IOThread
0 libsystem_kernel.dylib 0x00007fff2040cc4a kevent + 10
1 XUL 0x00000001016aaaaa 0x1011b8000 + 5188266
Thread 2:: Socket Thread
0 libsystem_kernel.dylib 0x00007fff20410656 __select + 10
1 libnss3.dylib 0x0000000101049aec 0x100f00000 + 1350380
Thread 3:: JS Watchdog
0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
Thread 4:: JS Helper
0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
2 libmozglue.dylib 0x0000000100bdb9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
3 libsystem_pthread.dylib 0x00007fff20439443 thread_start + 15
Thread 5:: JS Helper
0 libsystem_kernel.dylib 0x00007fff2040acde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff2043de49 _pthread_cond_wait + 1298
2 libmozglue.dylib 0x0000000100bdb9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
3 libsystem_pthread.dylib 0x00007fff20439443 thread_start + 15