Changing citation style has no effect (Word 2021)

I have a document that was formatted using a superscript-to-footnote citation style. I used the Word addon to apply a preference to change that into APA, however that did not change the style. No other style can be applied, in fact.

This happens to me for the first time in 10+ years of using Zotero. May or may not be related to a recent upgrade from Office 2019 to Office 2021, which seems to cause a lot of problems in Zotero.

Only this one doc seems to be affected, but it's still disruptive as it contains a lot of information that is difficult to parse using the current stlye that it's stuck with.

Thanks in advance for any assistance.

Word LTSC MSO (16.0.14332.20143) 64-bit
Windows 10
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