Hey, I'm moving from Mendeley as it's become unbearably buggy.
When I try to login to Mendeley through Zotero, there's an app pop-up window for login details. After selecting instituional login, my institution, and then "Access though my institution", the pop-up window goes blank and I can't complete the login.
I get the same problem on windows (Windows 10, zotero version 5.0.97-beta.56+32a5826a1) and mac (macOS Monterey, same version of zotero). My institution does use 2fa, but that's not the issue- there's no opportunity to enter my email/password.
Any way to solve this issue? I can't wait to be done with Mendeley!
I'm afraid we don't have any way of testing that — we use Mendeley's standard third-party login mechanism, but it's possible that doesn't work with institutional subscriptions.
Can you provide a Debug ID for an attempt to start the import, and also take a screenshot and email it to support@zotero.org with a link to this thread?
It's a bit of a pain, but you can use the alternative method to import if you don't mind installing an old version of Mendeley Desktop.
Hey, thanks for the quick reply. The debug ID is D1207962570, I've also sent that in an email with a video & a screenshot.
I mention this there too, but it should be possible to repoduce the bug and test it without any instituional login details:
file -> import -> mendeley online reference manager (online import) -> sign in via your institution -> university of oxford -> access through university of oxford -> blank screen.
Thanks for the help. I will certainly use the alternative method if this doesn't work out.
When I try to login to Mendeley through Zotero, there's an app pop-up window for login details. After selecting instituional login, my institution, and then "Access though my institution", the pop-up window goes blank and I can't complete the login.
I get the same problem on windows (Windows 10, zotero version 5.0.97-beta.56+32a5826a1) and mac (macOS Monterey, same version of zotero). My institution does use 2fa, but that's not the issue- there's no opportunity to enter my email/password.
Any way to solve this issue? I can't wait to be done with Mendeley!
Can you provide a Debug ID for an attempt to start the import, and also take a screenshot and email it to support@zotero.org with a link to this thread?
It's a bit of a pain, but you can use the alternative method to import if you don't mind installing an old version of Mendeley Desktop.
I mention this there too, but it should be possible to repoduce the bug and test it without any instituional login details:
file -> import -> mendeley online reference manager (online import) -> sign in via your institution -> university of oxford -> access through university of oxford -> blank screen.
Thanks for the help. I will certainly use the alternative method if this doesn't work out.