I have purchased the 6GB plan , it says my library is using 0mb (which I know its not) but when i sync it still says there isn't enough room. Where can i find a better understanding of how much is being used?
If that doesn't say 'gwenross' then you're syncing with a different account.
If the error message is about a group library you're in, then the owner of that library would need the extra storage. All storage for a group library comes from the group owner's quota.
Thank you. I think I figured it out. Since I just added storage to this account about an hour ago can we cancel that upgrade so I can add it to the correct account?
If it's you're personal library, then it sounds like you're syncing using a different account than the one you're logging in to the website with.
You can check the username you're syncing with from the sync preferences (https://www.zotero.org/support/preferences/sync)
If that doesn't say 'gwenross' then you're syncing with a different account.
If the error message is about a group library you're in, then the owner of that library would need the extra storage. All storage for a group library comes from the group owner's quota.