Report ID # : 194647096
Bonjour,
Je ne parviens plus à lancer une citation. Ayant parcouru le forum, j’ai effectué toutes les étapes indiquées sur cette page : https://www.zotero.org/support/kb/debugging_broken_documents pour résoudre le problème correspondant au message d’erreur qui s’affiche après de très longues minutes : « Zotero a rencontré une erreur lors de la mise à jour de votre document. »
L’installation de la version Beta disponible en suivant ce lien : https://forums.zotero.org/discussion/91449/add-ons-broken-in-the-latest-beta-version-bbt-zutilo-etc#latest
n’a pas non plus résolu le problème.
Le rapport d’erreurs est le suivant :
[JavaScript Error: ʺFrame not found, or missing host permissionʺ {file: undefined}]
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Hello,
I can no longer throw a quote. Having browsed the forum, I have done all the steps on this page: https://www.zotero.org/support/kb/debugging_broken_documents, to solve the problem corresponding to the error message that appears after very long minutes (~15 min): "Zotero encountered an error while updating your document."
The installation of the Beta version available by following this link: https://forums.zotero.org/discussion/91449/add-ons-broken-in-the-latest-beta-version-bbt-zutilo-etc#latest, also did not solve the problem.
The error report is as follows:
[JavaScript Error: ʺFrame not found, or missing host permissionʺ {file: undefined}]
Regards,
Je ne parviens plus à lancer une citation. Ayant parcouru le forum, j’ai effectué toutes les étapes indiquées sur cette page : https://www.zotero.org/support/kb/debugging_broken_documents pour résoudre le problème correspondant au message d’erreur qui s’affiche après de très longues minutes : « Zotero a rencontré une erreur lors de la mise à jour de votre document. »
L’installation de la version Beta disponible en suivant ce lien : https://forums.zotero.org/discussion/91449/add-ons-broken-in-the-latest-beta-version-bbt-zutilo-etc#latest
n’a pas non plus résolu le problème.
Le rapport d’erreurs est le suivant :
[JavaScript Error: ʺFrame not found, or missing host permissionʺ {file: undefined}]
-----
Hello,
I can no longer throw a quote. Having browsed the forum, I have done all the steps on this page: https://www.zotero.org/support/kb/debugging_broken_documents, to solve the problem corresponding to the error message that appears after very long minutes (~15 min): "Zotero encountered an error while updating your document."
The installation of the Beta version available by following this link: https://forums.zotero.org/discussion/91449/add-ons-broken-in-the-latest-beta-version-bbt-zutilo-etc#latest, also did not solve the problem.
The error report is as follows:
[JavaScript Error: ʺFrame not found, or missing host permissionʺ {file: undefined}]
Regards,
Your Report ID also doesn't contain any errors, though — make sure you're submitting that after the error occurs and before restarting Zotero.
On the other hand, as soon as I use the entire document again, I can no longer insert a citation regardless of the part and style since I also tried to change styles of notes and bibliography. Even after disabling the update, the citation insertion becomes extremely slow again and the tab never appears.
Here is the error reporting:
[JavaScript Error: "Win error 2 during operation open on file C:\Users\TheaJ\AppData\Roaming\Zotero\Zotero\Profiles\evyu0t72.default\session.json (Le fichier spécifié est introuvable.)"]
version => 5.0.97-beta.46+4cfa23050, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => fr-FR, appName => Zotero, appVersion => 5.0.97-beta.46+4cfa23050, extensions => Zotero LibreOffice Integration (5.0.25.SA.5.0.97-beta.46+4cfa23050, extension), Zotero Word for Windows Integration (5.0.19.SA.5.0.97-beta.46+4cfa23050, extension)
Report ID : 1911550420
PS: by typing Alt+F9, the code fields appear, but how to recognize the problematic citation(s)?
Can you provide a Debug ID (different from a Report ID) for a refresh that results in an error?
Here is the debug ID# after I tried to insert a citation: D1541589447.
I didn't get an error message this time, but the process is extremely slow (~20 minutes per citation).
Here is the debug ID# after I restarted the app with logging enabled and refreshed all the citations in Word: D395335247.
However, I just tried with an old file containing more than 800 pages (2.17 Mo) and more than 2400 notes, with the same system of return to zero with each new part.
When I inserted a note anywhere in the document, it was not particularly long at all (approx. 50 seconds).
Here is the debug ID# for the refresh of that document : D997996857.
Updating the problematic document to insert a citation took 135s, updating the problematic document with a refresh took 154s and updating this other non-problematic document with a refresh took 112s. So these all seem to be at a fairly similar speed. Although based on the debug ID for the problematic document it doesn't look like automatic citation updates are disabled, since it's scanning the whole doc for the update.
Also, the document is so large that the beginning of the debug log gets trimmed due to size limits, so I don't know if I'm missing anything at the beginning of processing. But if you're talking about the time it takes from the time you confirm in the citation dialog, then at least based on Debug IDs both of these documents are performing at a very similar speed.