Zotero crashing on Mac
Hello,
Whenever I click on Add/edit citation on Word, Zotero quits unexpectedly. I uninstalled and installed Zotero again and restarted the computer. It doesn't work. I have a Mac and it's fully updated. Could anyone help, please?
Whenever I click on Add/edit citation on Word, Zotero quits unexpectedly. I uninstalled and installed Zotero again and restarted the computer. It doesn't work. I have a Mac and it's fully updated. Could anyone help, please?
And can you provide a crash report?
Process: zotero [4861]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 5.0.96.3 (5.0.96)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: zotero [4861]
User ID: 501
Date/Time: 2021-09-14 12:24:39.961 -0400
OS Version: macOS 11.5.2 (20G95)
Report Version: 12
Anonymous UUID: DA3C3B0F-6C16-E66F-8390-E317270F673A
Sleep/Wake UUID: D83AF9A2-28DA-4692-9486-8F9A63CCBA0D
Time Awake Since Boot: 38000 seconds
Time Since Wake: 260 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [4861]
VM Regions Near 0:
-->
__TEXT 100270000-100272000 [ 8K] r-x/rwx SM=COW
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff20481552 _platform_strlen + 18
1 libZoteroWordIntegration.dylib 0x0000000134b26b8d copyNSString + 45
2 libZoteroWordIntegration.dylib 0x0000000134b26f88 getWordVersion + 136
3 XUL 0x000000010cc3dfc4 ffi_call_unix64 + 76
4 ??? 0x0000000119a72050 ???
This is likely a macOS bug. We haven't seen other reports of this in 11.5.2, but there were other Rosetta bugs in earlier versions of Big Sur.
Also make sure that you don't have Word set to run under Rosetta (File → Get Info on Word in the Applications folder).
Process: zotero [3381]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 5.0.96.3 (5.0.96)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: zotero [3381]
User ID: 501
Date/Time: 2021-10-12 02:59:49.803 +0300
OS Version: macOS 11.6 (20G165)
Report Version: 12
Anonymous UUID: 810C2EAF-ACF2-389E-8331-675A00C2673D
Sleep/Wake UUID: 99845B14-3774-4C4B-8BFA-A23EDAE1E538
Time Awake Since Boot: 15000 seconds
Time Since Wake: 7300 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000307b15ff8
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [3381]