Zotero crashing on Mac


Whenever I click on Add/edit citation on Word, Zotero quits unexpectedly. I uninstalled and installed Zotero again and restarted the computer. It doesn't work. I have a Mac and it's fully updated. Could anyone help, please?
  • edited 7 days ago
    @famontero85: Can you provide a Report ID? What exact versions of Word and macOS?

    And can you provide a crash report?
  • There is no Report ID because what happens is that Zotero just shuts down whenever I try to add a reference in Word. So I can't really get the real Report ID for that error. Word version is 16.52 (21080801) and macOS version is Big Sur (11.5.2). Thank you very much for your help. I'll post the crash report in chunks because it's too long:

    Process: zotero [4861]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero
    Version: (5.0.96)
    Code Type: X86-64 (Translated)
    Parent Process: ??? [1]
    Responsible: zotero [4861]
    User ID: 501

    Date/Time: 2021-09-14 12:24:39.961 -0400
    OS Version: macOS 11.5.2 (20G95)
    Report Version: 12
    Anonymous UUID: DA3C3B0F-6C16-E66F-8390-E317270F673A

    Sleep/Wake UUID: D83AF9A2-28DA-4692-9486-8F9A63CCBA0D

    Time Awake Since Boot: 38000 seconds
    Time Since Wake: 260 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [4861]

    VM Regions Near 0:
    __TEXT 100270000-100272000 [ 8K] r-x/rwx SM=COW

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystem_platform.dylib 0x00007fff20481552 _platform_strlen + 18
    1 libZoteroWordIntegration.dylib 0x0000000134b26b8d copyNSString + 45
    2 libZoteroWordIntegration.dylib 0x0000000134b26f88 getWordVersion + 136
    3 XUL 0x000000010cc3dfc4 ffi_call_unix64 + 76
    4 ??? 0x0000000119a72050 ???
  • We always need a Report ID.
  • You can stop posting these. We only need the beginning.
  • OK, this is the Report ID 927947369
  • edited 6 days ago
    OK, for a crash like this, be sure to say you're using an Apple Silicon Mac — that's relevant here.

    This is likely a macOS bug. We haven't seen other reports of this in 11.5.2, but there were other Rosetta bugs in earlier versions of Big Sur.

    Also make sure that you don't have Word set to run under Rosetta (File → Get Info on Word in the Applications folder).
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