Word(Mac) crashes with 16.48 update
Hello, i have a problem. Zotero and Word worked for me flawlessly all the time, but i think today after microsoft auto updated the software to 16.48 word crashes 9 times out of 10 when i add a citation. Im in the middle of writing a paper and i dont know what to do. Anybody else has the same problem?
I turned off Auto Update for Word now, but i dont know how i could go to an older app version for word. I think im stuck for now and microsoft usually updates their software every month. What a bad idea it was to have auto update turned on. never change a winning system....
Zotero says i have this version of the app: 5.0.97-beta.16+128ed5e4c
Strangely it appears not everytime. I tried it about 10 times after the same sentence and it always crashed. Then i tried to add a random citation in the beginning of the text and it worked. Then randomly it worked where i tried 10 times before, but then it crashes again. Its completely unreliable now. Has anybody an idea what i could do?
I turned off Auto Update for Word now, but i dont know how i could go to an older app version for word. I think im stuck for now and microsoft usually updates their software every month. What a bad idea it was to have auto update turned on. never change a winning system....
Zotero says i have this version of the app: 5.0.97-beta.16+128ed5e4c
Strangely it appears not everytime. I tried it about 10 times after the same sentence and it always crashed. Then i tried to add a random citation in the beginning of the text and it worked. Then randomly it worked where i tried 10 times before, but then it crashes again. Its completely unreliable now. Has anybody an idea what i could do?
For now i found a solution for myself. I just opened a new document and there it works every time to put a citation. Now i just copy the citation from the fresh document to the old long one and it works. Not as convenient but it works.
So this is probably some strange bug with my specific word document and not a problem with Zotero. Thanks for the help anyway and thanks for the amazing zotero app!
The number is: D1277099940
Anyway i just sent the crash report. Thanks for the help!
Then i tried to add the bibliography again, but then the crashes appear again also. So i could add the whole bibliography just at the end of my work process and it should work? Or am i supposed to do that anyway?
Something other i noticed. Everytime i add a citation my document jumps down to chapter 7(which was bibliography) and then it crashes. Now i deleted the bibliography, but word still jumps down a few pages after i add a citation(but not the chapter 7 far)
Sorry..english is not my native language...hope it is still understandable.
For now it seems to work. Actually i dont have tables in my word document, but some pictures. Maybe i delete them also for now.
I tried to to get help from microsoft support, but the thing is the university pays for our office suite and when i log in to the microsoft support, an error message occurs. I think it is because im not "the" university and therefore have not the right to get help.
But i also thought that it is a word problem since it started with the 16.48 update from word.
Thank you also for the "debugging broken documents" link. I will look into that. Have a good day!