Microsoft Word (for Mac) sudden conflict with Word Processor Add-In [Run Time Error: ‘5’]

2»
  • adomasven Zotero Team
    To those still experiencing this: could you download the Zotero Beta open it, then go into Zotero Preferences -> Cite -> Word Processors, reinstall the Word processor and see whether the issue is fixed after that?
  • khepri
    That worked! Thanks so much for your help.
  • adomasven Zotero Team
    edited March 22, 2021
    @khepri As a test, could you open a new Word document, insert a citation, then using Word modify the citation text (just add a few random characters) and then try to edit the citation. Do you get a prompt about the citation text being edited, or an error?
  • khepri
    If I modify the citation text and then try to edit the citation, I get a notice saying "You have modified this citation since Zotero generated it. Editing will clear your modifications. Do you want to continue?" If I click ok, it reverts to the original citation.
  • adomasven Zotero Team
    Ok, that's what you should see, thanks. If anybody else gives a shot at testing this do report whether it works and whether you can see the citation modified prompt.
  • bkjakubiak
    I'm also continuing to have the same problem @adomasven
  • dstillman Zotero Team
    @bkjakubiak: Are you saying you're still seeing the problem with the latest Zotero Beta? If so, can we see a Debug ID for reproducing the problem?
  • adomasven Zotero Team
    @bkjakubiak make sure you reinstall the plugin from Zotero Preferences with the Beta before testing whether it works.
  • bkjakubiak
    It's working today with the Zotero beta version installed. Thank you for your help @dstillman @adomasven
  • dstillman Zotero Team
    Unfortunately we've had to revert these changes in the latest beta due to a problem on some Macs. We'll try to restore this fix in an upcoming build.
  • rcsteinh
    Is there any update on this fix? I am having the same problem.
  • dstillman Zotero Team
    @rcsteinh: Try with the latest Zotero beta.
  • rcsteinh
    sweet it worked thank you!
  • SHOrozco
    Any update on this? I'm trying to run the Zotero plug-in for Word on a Macbook (M1) but I keep getting the "Run-time error 5". I'm using Word 16,52 for Mac and Zotero 5.0.96.3
    Any news on this in the new update?
  • adomasven Zotero Team
    @SHOrozco The error is not likely M1 related. Did you try reinstalling the plugin from Zotero Preferences -> Cite -> Word Processors? If not, have you tried the Zotero Beta?
  • SHOrozco
    Yes, I have tried all solutions posted on this forum, including reinstalling both softwares, reinstalling the plug in and even Zotero Beta. Still same error.
  • adomasven Zotero Team
    https://forums.zotero.org/discussion/comment/369565/#Comment_369565

    See the troubleshooting steps above and respond in that thread with further info. Give full details on what you tried and what happened.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.