Zotero integration error in one computer but not another
I have suddenly started getting the standard Zotero integration error box pop up on one document which I have been working on for months. The problem seems to have been caused by using track changes (as in the troubleshooting guidelines), so I accepted all changes, switched off track changes, rebooted and tried again. Still the same problem.
I then tried opening the document on another computer (same version of Word, same Zotero) and everything works perfectly, and I can insert citations. So I saved the document and reopened it on the first computer, and the problem reappears.
Seems to be some configuration problem? Anyone any ideas?
I then tried opening the document on another computer (same version of Word, same Zotero) and everything works perfectly, and I can insert citations. So I saved the document and reopened it on the first computer, and the problem reappears.
Seems to be some configuration problem? Anyone any ideas?
Report ID: 675388036
Both running:
Windows 10, 20H2, build 19042.804
Zotero 5.0.96
Word, On malfunctioning PC: v 2101, build 13628.20448
Word, on functioning laptop, v 2008, build 13127.21216
The inconsistency is very confusing. Any thoughts why this may happen?
Could you produce a Debug ID from both computer trying to cite the same file placed in the same location on OneDrive with spaces in the name where it fails on one and succeeds on the other? For the computer where you get the citation dialog just cancel it by pressing Escape, for the other computer, click through any dialogs you see before submitting.
D1252993192, from the computer where there is a problem and the integration error window pops up.
D1378215748, from the laptop where it works perfectly.
I will be interested to hear if you can make any progress based on these logs.