Can you provide a Report ID from Zotero as well?

Does it work in a new document?

The "troubleshooting instructions" do not provide any information relative to Google Docs.

If it works in a new document but fails in an existing document, the last step is still relevant, regardless of word processor.

We'll need the Report ID to say more.

@giuaota: No point in posting here without the information we've asked for.

[JavaScript Error: "Zotero cannot access this document."]

Restart your browser. When you first attempt to use Zotero with the document, you'll be prompted to select a Google account. Make sure you select the account that has editing permissions for the document you're working on.

The account from which I attempt to open Zotero has editing privileges to the document.

I'm not sure what you mean by "from which I attempt to open Zotero". To be clear, this has nothing to do with a Zotero account. This is about the authorization prompt from Google when you first start using the plugin in a browser session. You need to select the same Google account that you used to create the document.

If you're sure you're choosing the right account, you can try logging out of Google completely and logging in again. You can also try disabling any other Firefox extensions. But this happens when Zotero isn't able to access the document using the account you've selected.

Okay. It has nothing to do with Zotero. (I'm not criticizing Zotero!)

The system never gives me the option to select an account. There is no authorization prompt.

You were attempting to be clear in asserting that this has nothing to do with Zotero. How do I find a report ID from Zotero, if Zotero is never part of the issue being reported? Help me help you identify the issue.

I didn't say it doesn't have anything to do with Zotero — I said it doesn't have anything to do with a Zotero account. I was clarifying that the "account" in question is your Google account, not your Zotero account.

But again, the Google account may not be relevant. I originally didn't realize you were the original poster, not giuaota. I haven't actually seen your error, because you haven't provided a Report ID from Zotero, and so I don't know if you're experiencing the same issue.

How do I find a report ID from Zotero, if Zotero is never part of the issue being reported? Help me help you identify the issue.

Again, we need a Report ID from Zotero, not the Zotero Connector. I linked to these instructions above.

There’s no error in there. You need to submit it immediately after getting the error and before restarting Zotero.

2073186366

This one was generated after cleaning up some of the libraries that were putting noise into the error report.

This has already been attempted multiple times. The same problem occurs on each attempt. When attempting to invoke Zotero from Google Docs, the error occurs before there is any prompt for which Google account to use.

I have removed the Zotero Google Doc connector from this browser, restarted the browser, reinstalled the connector and the same error occurs on every attempt.

I am able to use Zotero's Google Doc connector when logged into other Google accounts through the same browser, but it does not work with the account in which this error occurs.

It is a branded account under a university. It includes G-suite. I am not knowledgeable enough about setup to say what advanced protection it might have.

I have just confirmed that it operates as expected in Chromium when logged into the university system. All the errors noted in this thread are associated with Firefox.

(Advanced protection is a special google program that requires you to use a USB key to log in; you'd know if you had it, so not relevant here)

You're saying the same thing happens in another browser? And that thing is, precisely, that you get the error dialog instead of the prompt to choose a Google account when first trying to insert a citation in a new Google Docs document after logging out of Google, restarting your browser, and logging back in, while other accounts do show an account prompt at that exact point?

If so, that certainly sounds like some sort of institutional restriction on Google Docs API access from that account.

Could we see a Debug ID (different from a Report ID) from both the Zotero Connector and Zotero for getting this error?

When using the Firefox setup detailed in the first message in this thread, the problem occurs — never get to the account selection step.

When using Firefox with other google accounts not associated with the university the system works as it is supposed to.

When using Chromium with the university Gsuite system it works as it is supposed to.

Do you still want to see a Debug report?

D1537364996

D11501024

Regarding a new Firefox profile, I am successful in using Zotero in Google Docs when I am using different Google accounts in a different Firefox profile.