Items aren't being loaded - laziness

carvalhar
Hi there,
My Zotero opens and lists the items, but if i search for one specific, it stays stopped on "loading items" ot , at least, is very lazy to exhibit the results.
Maybe it was a corrupt update from the database??
What should I do?

PS: it wasn't this way before..
  • dstillman
    edited January 14, 2021
    Can you provide a Debug ID for a search that does this? You can use Help → Debug Output Logging → View Output to tell whether it's still doing something.
  • carvalhar
    edited January 14, 2021
    this is what i have on the history:


    [JavaScript Error: "TypeError: this.getRow(...) is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 1198}]
    Zotero.ItemTreeView.prototype.isContainer@chrome://zotero/content/xpcom/itemTreeView.js:1198:10

    [JavaScript Error: "TypeError: obj is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 1038}]
    Zotero.ItemTreeView.prototype.getCellText@chrome://zotero/content/xpcom/itemTreeView.js:1038:7
    Zotero_ItemTreeView_prototype_getCellText@chrome://zotero-scite/content/Scite.js:160:16


    [extra output removed — D.S.]


    [JavaScript Error: "operation timed out"]

    version => 5.0.94, platform => Linux x86_64, oscpu => Linux x86_64, locale => pt-BR, appName => Zotero, appVersion => 5.0.94, extensions => Folder Import for Zotero (0.0.2, extension), Zotero Storage Scanner (5.0.8, extension), scite Plugin for Zotero (1.0.5, extension), Zutilo Utility for Zotero (3.6.1, extension), Zotero LibreOffice Integration (5.0.25.SA.5.0.94, extension), Zotero DOI Manager (1.3.9, extension, disabled)
  • dstillman
    edited January 14, 2021
    We need a Debug ID. And there's no need to post output here — just IDs.

    You should try with all plugins disabled.
  • carvalhar
    well, it's a problem that happens once a while, i have no ideia when it will occur again
  • carvalhar
    Ok, today I got it. The ID: 206850738
  • dstillman
    That's a Report ID, not a Debug ID for this occurring.
  • carvalhar
    Ok, sorry.

    D487687994
  • carvalhar
    Submitted with Debug ID D487687994
  • dstillman
    No, it would have to show this actually happening. A Debug ID covers a specific period of time — it's not like a Report ID where you just submit it after.

    In any case, if you can still reproduce this, you should try with all plugins disabled. You're getting many errors related to plugins (in particular the Scite plugin).
  • carvalhar
    ok, thanks.
    i'll remove the plugin and if the error strikes again i'll upload the debug id.

    thank you
  • carvalhar
    It took almost ten minutes to execute "(4)(+0000016): CREATE TEMPORARY TABLE "

    Submitted with Debug ID D1101569208
  • carvalhar
    this one happens when i add a new file and get a slow response to add tags
    Submitted with Debug ID D1971638457
  • carvalhar
    this one here happens when i search and it take some minutes to show the result
    Submitted with Debug ID D923362164
  • dstillman
    How recent is this computer? Does it have a HDD or an SSD? How much RAM? Do you get the same performance with all plugins disabled? After restarting your computer with nothing else open?

    The speeds you're getting seem way too slow for the size of your database.
  • carvalhar
    Intel® Celeron(R) N4000C CPU @ 1.10GHz × 2
    Intel® UHD Graphics 600 (Geminilake 2x6)
    Endless OS
    4 gig ram
    SSD

    Its a Acer Aspire 3 A315
  • dstillman
    Most likely this is just you running out of RAM. Try again after restarting your computer with nothing else open (and then try a second time right after that).
  • carvalhar
    Hi there,

    I got another error very similar.
    Debug ID: D2104013603

    image: https://ibb.co/Dzfn4NV
Sign In or Register to comment.