Items aren't being loaded - laziness

carvalhar

Hi there,
My Zotero opens and lists the items, but if i search for one specific, it stays stopped on "loading items" ot , at least, is very lazy to exhibit the results.
Maybe it was a corrupt update from the database??
What should I do?

PS: it wasn't this way before..

dstillman

Can you provide a Debug ID for a search that does this? You can use Help → Debug Output Logging → View Output to tell whether it's still doing something.

carvalhar

this is what i have on the history:


[JavaScript Error: "TypeError: this.getRow(...) is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 1198}]
Zotero.ItemTreeView.prototype.isContainer@chrome://zotero/content/xpcom/itemTreeView.js:1198:10

[JavaScript Error: "TypeError: obj is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 1038}]
Zotero.ItemTreeView.prototype.getCellText@chrome://zotero/content/xpcom/itemTreeView.js:1038:7
Zotero_ItemTreeView_prototype_getCellText@chrome://zotero-scite/content/Scite.js:160:16


[extra output removed — D.S.]


[JavaScript Error: "operation timed out"]

version => 5.0.94, platform => Linux x86_64, oscpu => Linux x86_64, locale => pt-BR, appName => Zotero, appVersion => 5.0.94, extensions => Folder Import for Zotero (0.0.2, extension), Zotero Storage Scanner (5.0.8, extension), scite Plugin for Zotero (1.0.5, extension), Zutilo Utility for Zotero (3.6.1, extension), Zotero LibreOffice Integration (5.0.25.SA.5.0.94, extension), Zotero DOI Manager (1.3.9, extension, disabled)

dstillman

We need a Debug ID. And there's no need to post output here — just IDs.

You should try with all plugins disabled.

carvalhar

well, it's a problem that happens once a while, i have no ideia when it will occur again

carvalhar

Ok, today I got it. The ID: 206850738

dstillman

That's a Report ID, not a Debug ID for this occurring.

carvalhar

Ok, sorry.

D487687994

carvalhar

Submitted with Debug ID D487687994

dstillman

No, it would have to show this actually happening. A Debug ID covers a specific period of time — it's not like a Report ID where you just submit it after.

In any case, if you can still reproduce this, you should try with all plugins disabled. You're getting many errors related to plugins (in particular the Scite plugin).

carvalhar

ok, thanks.
i'll remove the plugin and if the error strikes again i'll upload the debug id.

thank you

carvalhar

It took almost ten minutes to execute "(4)(+0000016): CREATE TEMPORARY TABLE "

Submitted with Debug ID D1101569208

carvalhar

this one happens when i add a new file and get a slow response to add tags
Submitted with Debug ID D1971638457

carvalhar

this one here happens when i search and it take some minutes to show the result
Submitted with Debug ID D923362164

dstillman

How recent is this computer? Does it have a HDD or an SSD? How much RAM? Do you get the same performance with all plugins disabled? After restarting your computer with nothing else open?

The speeds you're getting seem way too slow for the size of your database.

carvalhar

Intel® Celeron(R) N4000C CPU @ 1.10GHz × 2
Intel® UHD Graphics 600 (Geminilake 2x6)
Endless OS
4 gig ram
SSD

Its a Acer Aspire 3 A315

dstillman

Most likely this is just you running out of RAM. Try again after restarting your computer with nothing else open (and then try a second time right after that).

carvalhar

Hi there,

I got another error very similar.
Debug ID: D2104013603

image: https://ibb.co/Dzfn4NV