Zotero Menu Dissapeared from MS Word
Please help! I no longer see the Zotero Menu in MS Word. I have an old version of Word, but it's been working fine for months and now the menu is gone. I open Zotero, I reinstall the MS Word add-in from preferences>cite>word processors and it tells me the installation is successful and the add-in is enabled, I try deleting other OFFICE folders from the program directory, restarting the computer-- nothing helps.
Windows 8.1 did download a couple of updates in the past couple of days. I wonder if that's conflicting. -Jan. 15th, 2021
Windows 8.1 did download a couple of updates in the past couple of days. I wonder if that's conflicting. -Jan. 15th, 2021
If you're still having trouble, say everything you tried, in your own words, and what happened at each step.
I closed Word. I opened Zotero, went to the "edit" menu, selected "preferences," hit the "cite" pane, hit the "word processors tab," hit the "reinstall Microsoft Word add-in" button. I briefly saw a dialogue box with a progress bar that quickly filled and then had a dialogue box saying installation was successful. I hit okay. I hit okay in the Zotero preferences window. I reopened Microsoft Word. No Zotero Tool box.
I have repeated this process with no improvement. I have restarted the computer and repeated. No effect.
I have tried opening Zotero, going tot he "Tools" menu, selecting "add-ons," and I see a dialogue box titlted "add on manager" and it lists as extensions "Zotero libre office integration" and "Zotero Word for Windows Integration." Both give the option to "disable." I've tried disabling Zotero Word for Windows Integration (it tells me it will take effect when the program restarts), hitting "restart Zotero now, re-enabling Zotero Word for Windows Integration (it tells me it will take effect when the program restarts), restarting Zotero, and finally reopening Word. No effect.
I re-downloaded Zotero and ran the intallation on normal options and everything went smoothly. I reopened Word, and saw this had no effect. I went through the steps of re-installing the Microsoft Word add-in. No effect. I tried restarting the computer, opening Zotero, opening Word. No effect.
I'm going to try a system restore to see if the Windows 8.1 update had some effect.
System restore had no effect, either.
Oh well.