Can save a Snapshot but NOT the Full Text PDF

Any help would be appreciated - I have two final papers coming up and cannot find any answers online. When I save to Zotero, it can save a Snapshot, but not the Full Text PDF. For example, it'll say "X Science Direct PDF" (the X and words are all in red). I've updated my Zotero translator and uninstalled/reinstalled the connector, but it still isn't working. Is there anything else I can do? It's not saving any PDFs right now and I'm stressed for these assignments :(

Thank you so much for the help in advance.
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