Unable to cite in Microsoft Word 2019
Report ID: 1583148940.
Recently updated to macOS Catalina v10.15.7 and Word for Mac to v16.41. The Zotero tab appears, but pressing any button gives an error: "Run-time error '5': Invalid procedure call or argument" -- the heading on this error is Visual Basic for Applications.
I've tried re-installing Word, re-installing Zotero, and the manual plugin installations for Word for Mac 2019, still the same error.
Recently updated to macOS Catalina v10.15.7 and Word for Mac to v16.41. The Zotero tab appears, but pressing any button gives an error: "Run-time error '5': Invalid procedure call or argument" -- the heading on this error is Visual Basic for Applications.
I've tried re-installing Word, re-installing Zotero, and the manual plugin installations for Word for Mac 2019, still the same error.
My IT folks also wanted to know if Zotero is 64 or 32 bit, and also if this issue is mainly with Catalina (e.g. did it happen with Mohave?).
Thank you for your help on this, not sure what I should try next.
Note that this is an extremely rare issue and most likely a result of the way Word was installed, the way it is configured, or perhaps some security software or features on the computer. Reinstalling Word might help.
I have tried uninstalling and reinstalling both Zotero and MS office, and nothing has worked. This is preventing me from using Zotero on my paper. Please help!