Issue with adding a citation.
Hi,
The error report number is: 810699496
I believe it might be related to the document being stored on the one drive. As soon as I saved the Word document on my desktop, it instantly started working. Didn't even need to restart Zotero.
Thanks for setting up this easy error reporting solution!
The error report number is: 810699496
I believe it might be related to the document being stored on the one drive. As soon as I saved the Word document on my desktop, it instantly started working. Didn't even need to restart Zotero.
Thanks for setting up this easy error reporting solution!
It says on the help page:
"If using OneDrive on Windows, save the copy of the document to your local hard drive. OneDrive is known to interfere with the plugin for some people. If this fixes the problem for you, you can help us debug this conflict by posting to the Zotero Forums."
I'd me more than happy to provide any other information that might be helpful to investigate this. What I find odd is that if I access the document through File Explorer > One Drive, I get the issue. But if I go in the web browser, click 'Open in application' from there, it all works fine.
Hope this helps.
Thanks