Fail to save PDF from IEEE explore
Dear Sir/Madam,
I have been unable to save PDF files to my Zotero via connector in Chrome recently, saying that "An error occurred saving with IEEE Xplore. Attempting to save using Save as Webpage instead".
I have tested the other sites (like elsevier), it works fine. Currently, the failure only occurs on IEEE explore website.
After searching in the forum, I have seen multiple cases in the past, some of which turns out to be caused by the redesign of the IEEE website.
Did any of you have similar issue recently please?
The report ID is 1864945971.
Thanks,
Wei
I have been unable to save PDF files to my Zotero via connector in Chrome recently, saying that "An error occurred saving with IEEE Xplore. Attempting to save using Save as Webpage instead".
I have tested the other sites (like elsevier), it works fine. Currently, the failure only occurs on IEEE explore website.
After searching in the forum, I have seen multiple cases in the past, some of which turns out to be caused by the redesign of the IEEE website.
Did any of you have similar issue recently please?
The report ID is 1864945971.
Thanks,
Wei
Thanks.
I am trying to save the PDF file directly. The article page can be saved successfully to Zotero.
While saving from the article page is the thing to do in general, on some sites, including IEEE Xplore, either should work, and I'm able to save from the above URL (with a different proxy server) and get the article, PDF, and snapshot, the same as on the article page.
If that's failing for you, can you provide a Debug ID from the Zotero Connector for a save attempt that gives an error? (Don't worry about a Debug ID from Zotero, which is only relevant if the main item is saving but a PDF attachment is showing a red X in the save popup.)
The debug ID is D1626859921.
But you shouldn't get a webpage item from the article page — you should get a journal article. If that's not happening, see Troubleshooting Issues with Zotero Translators before doing anything else.
But you should follow the troubleshooting steps first, which end in providing a Debug ID anyway. Since we're able to save from that page and no one else is reporting this, there's a good chance one of those steps will fix this for you, even if other sites are still working.
I have followed the steps provided in https://www.zotero.org/support/troubleshooting_translator_issues but no vail. The problem goes back to the origin: "An error occurred saving with IEEE Xplore. Attempting to save using Save as Webpage instead"