Error to sync
I try to sync my Zotero in a new computer, but it appears that "Request timed out", and when I click the red button (exclamation point) by the Sync button (up the right corner), it appears that "The Zotero sync server did not accept your username and password. Please check that you have entered your zotero.org login information correctly in the Zotero sync preferences", though I log in the correct name and password.
Can you help me to troubleshoot this problem? Thank you so much!
Can you help me to troubleshoot this problem? Thank you so much!
Are you connecting via a proxy server of some sort?
The computer is from my university room, I wonder if this affects my login and sync?
Check the site certificate info for zotero.org and let us know what it says.
"Issued to : *.zotero.org
Issued by: ESET SSL Filter CA
Valid from: 13/2/2020 to 14/3/2021".
And, I still cannot log in and sync in the Zotaro app.
See SSL Certificate Error for details. The best way to fix this is by disabling the software's HTTPS-scanning feature. If this is from your IT department, you'll need to ask them for help.
Point them to this thread and they should be able to understand the issue.