Incomplete Sync
Hello,
I'm having difficulty completely syncing a group library to my Zotero account. When I access Zotero online, I see that there are the correct number of files loaded-- however, when I open Zotero on my desktop, there are 140 files that have not synced. I've tried clicking the green arrow on the top right corner, which spins for about 5 seconds and then stops, as if the syncing were completed. My other team members have successfully synced the full libraries on their desktop applications. Any suggestions for troubleshooting this problem?
Thank you!
I'm having difficulty completely syncing a group library to my Zotero account. When I access Zotero online, I see that there are the correct number of files loaded-- however, when I open Zotero on my desktop, there are 140 files that have not synced. I've tried clicking the green arrow on the top right corner, which spins for about 5 seconds and then stops, as if the syncing were completed. My other team members have successfully synced the full libraries on their desktop applications. Any suggestions for troubleshooting this problem?
Thank you!
Click any item in the online library, and then replace the 8-character string in the URL with "VQQYYXA8" and load that. Based on your debug output, that should be an item that's not available locally, which you can confirm by pasting "VQQYYXA8" into the Zotero search bar in All Fields & Tags mode — nothing should show up.
Make any change — e.g., editing the Extra field — to that item in the online library, and if you have auto-sync enabled Zotero should start syncing within a few seconds. Start debug output logging before you make the change so it captures that sync, and then submit it immediately after.
D1517122257
What was the exact process you followed to set this up? It looks like all items in this group were created a couple days ago. What happened on this computer after that? Was this computer online and syncing when the items were added on another computer?
I just made a change to the item itself (to the Extra field) and here is the new Debug ID: D1466689713
I'm not sure what happened here, and we'll see if we can reproduce this, but the easiest thing to do is just close Zotero, delete zotero.sqlite in your Zotero data directory, and restart Zotero and sync the empty database (Zotero will warn you — say yes) to pull down the library again in full.
This was likely some glitch where some item additions made while your Zotero was syncing were skipped. That's definitely not normal and not something you should worry about happening in the future, but we'll look into it and see if we can figure out why it happened here.