invalid username or password
We have a shared library at work, however, when I try to login to Zotero so we can sync our library to my computer I repeatedly get the message "Invalid username or password". I am on a Mac. My colleague has been able to set it up successfully on another Mac. I have Zotero 5.0.88 and my laptop is running OS Catalina 10.15.5. Hope you can help!!
Clear both the username and password fields completely, restart Zotero for good measure, and then enter the credentials again and click Set Up Syncing.
version => 5.0.88, platform => MacIntel, oscpu => Intel Mac OS X 10.15, locale => en-US, appName => Zotero, appVersion => 5.0.88, extensions => Zotero LibreOffice Integration (5.0.23.SA.5.0.88, extension), Zotero Word for Mac Integration (5.0.27.SA.5.0.88, extension), Shockwave Flash (32.0.0.363, plugin)
(3)(+0000000): Unverifying storage
(3)(+0000016): Getting Zotero sync password
(3)(+0000002): Username not set before getting Zotero.Sync.Storage.WebDAV.password
(3)(+0011782): [ConcurrentCaller] Running function (0/4 running, 0 queued)
(3)(+0000001): HTTP POST "{"username":"Meaningful Ageing","password":"********","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys
(3)(+0000806): HTTP POST https://api.zotero.org/keys succeeded with 403
(3)(+0000001): [ConcurrentCaller] Done with function (0/4 running, 0 queued)
(3)(+0000003): Alert: Invalid username or password
(3)(+0000005): [ConcurrentCaller] All tasks are done
That's a different account from the one you're posting from. Is that intentional?
It's very strange to hear that the other username doesn't exist. My colleague uses it. Yes, it is that account that I am trying to sync with. I am not sure what other account it would be. Is there a way to export a whole library to a new account? I think we might have to do that.