Zotero desktop app not syncing group libraries
Hi all,
I'm an admin on several shared libraries that my research group uses. Over the past three or four days, I've noticed that my library has not synced. New folders and files have been added that I cannot see and I've added files that do not appear on the Zotero web app.
The green sync wheel is spinning yet nothing happens (and it doesn't seem to stop). I've tried unlinking and relinking my account, restarting Zotero, checking for updates and restarting my laptop. Nothing has worked.
Any ideas?
Thanks!
I'm an admin on several shared libraries that my research group uses. Over the past three or four days, I've noticed that my library has not synced. New folders and files have been added that I cannot see and I've added files that do not appear on the Zotero web app.
The green sync wheel is spinning yet nothing happens (and it doesn't seem to stop). I've tried unlinking and relinking my account, restarting Zotero, checking for updates and restarting my laptop. Nothing has worked.
Any ideas?
Thanks!
Can you provide a Debug ID from Zotero startup through a few minutes of syncing, using the "Restart with Logging Enabled…" option?
However, the "Restart with Logging Enabled" has prompted my Zotero to update. Any idea what this could have done to resolve the issue?
Thank you for the advice!