Report ID 858266127
Hi,
I'm working on a google doc with many Zotero citations. The doc was functioning before for adding citations and updates, but I started getting the error modal (with link to the troubleshooting page) after trying to add new citations recently.
After troubleshooting (making a copy of the google doc with the zotero citations, doing binary search, looking for problem citations by doing a binary search, generating the error report/logs, updated Zotero), I discovered it was an account error, and got the duplicate document to update after switching.
However, on returning to the original google document to add citations, a new error started showing up (in this report, and along with the original error modal); and I am wondering if maybe it has something to do referencing the citations to the original document object in the application...
Could you please help me look into this? It is a large document and we have put a lot of effort into it so far, and hope to complete it soon.
Thank you,
I'm working on a google doc with many Zotero citations. The doc was functioning before for adding citations and updates, but I started getting the error modal (with link to the troubleshooting page) after trying to add new citations recently.
After troubleshooting (making a copy of the google doc with the zotero citations, doing binary search, looking for problem citations by doing a binary search, generating the error report/logs, updated Zotero), I discovered it was an account error, and got the duplicate document to update after switching.
However, on returning to the original google document to add citations, a new error started showing up (in this report, and along with the original error modal); and I am wondering if maybe it has something to do referencing the citations to the original document object in the application...
Could you please help me look into this? It is a large document and we have put a lot of effort into it so far, and hope to complete it soon.
Thank you,
Set #1:
Connector: Debug ID 1326398489
Desktop: D801038441
Action: Hit "Refresh" Zotero in google doc file menu under "Zotero" tab, error modal pops up to load the Zotero debug troubleshooting page
Set #2:
Connector: D1946763949
Desktop: D1847493859
Action: Hit "Z" button to add/edit Zotero citation in the google doc toolbar, select a citation from the red Desktop app searchbar, hit enter, error modal pops up to load the Zotero debug troubleshooting page
Let me know if I can provide anything else,
I did try duplicating the original document again after resetting all my authorizations and logins, restarting, and everything works now! This new duplicate/copy ported all the Zotero links from the original document and I could refresh Zotero and add new linked citations.
What do you think might have corrupted it?
I think we'll just create a new/fresh copy to work from for now.
Let me know if you would still like debug logs from somewhere, and thank you for your help!