Unable to communicate with Zotero server
Hello everyone,
I'm getting this message from two different machines, in two different networks (both rebooted and etc):
Error
Unable to communicate with Zotero server. Please check your connection. Cannot read property 'sortKey' of undefined.
This is hampering the upload of new documents and the creation of new entries. The only way I can upload things is through DOIs, but this document in particular, has none.
Any ideas?
Thanks in advance
I'm getting this message from two different machines, in two different networks (both rebooted and etc):
Error
Unable to communicate with Zotero server. Please check your connection. Cannot read property 'sortKey' of undefined.
This is hampering the upload of new documents and the creation of new entries. The only way I can upload things is through DOIs, but this document in particular, has none.
Any ideas?
Thanks in advance
If the software, check database integrity from the advanced tab of the preferences, then provide a debug ID covering whatever operation triggers this error: https://www.zotero.org/support/debug_output#debug_output_logging
We're using on the website. We tried to add a journal article or upload a file by clicking on the `+` icon, on the top right of the web library.
After many minutes my attempts were converted in actual additions/entries. But when I clicked, I got that aforementioned error message.
Is this anyhow important to be reported or it was just the server being busy?
Thanks!
(Posting here is all the reporting that is needed; developers read all posts)
Here's a print showing an empty entry recently created and the error message being displayed on a dialog: https://i.imgur.com/yVl63K7.png
So, for me, it's working (I'm able to get the entry in) but I probably shouldn't be getting that error message, right?
localStorage.removeItem('zotero-web-library-prefs')
Press enter to execute the command and reload the page. Please let me know if this helps.
(this will reset your columns, including which columns are visible, order etc.)