785452715
Hi
Zotero has suddenly stopped working. I followed the troubleshooting steps but had no luck.
Looking forward to hearing from you.
Thanks.
Zotero has suddenly stopped working. I followed the troubleshooting steps but had no luck.
Looking forward to hearing from you.
Thanks.
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dstillmanYou have to say exactly what's happening. "stopped working" isn't enough info for us to help you. Debugging Broken Documents steps in full.If you're getting an error while citing but it works in a new document, follow the
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bwiernikWhat exactly do you mean? What is not working?
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uclzszaIt was working perfectly fine for months and now when I try to add a citation, it doesn't let me and asks me if I want to troubleshoot. So I end up with {citation} in the text.
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uclzszaI'm using Windows, Word 2016 and Chrome.
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dstillmanedited March 23, 2020If it works in a new document, see the linked page, and if you get to the end send us the document excerpt that reproduces the problem.
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uclzszaI identified a section that creates the problem (step 10 in your troubleshooting page) but I'm not sure about what to do. Delete the citations? But I need those citation to be in the text... So not sure how to solve it. Do I need to remove the references from Zotero and reinsert? Thanks.
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dstillmanSend us the document excerpt at support@zotero.org with a link to this thread and then delete and reinsert the broken citations.
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uclzszaFor the citations already there, they are fine, not broken. But if I try and add citations, it doesn't let me.