Word cannot communicate with Zotero
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1) What Word version?
2) Report ID from Zotero
3) Size and date of the Zotero.dotm file in the Word Startup folder
4) The full path to the Startup folder (OK to x out the username)
1) word was the latest version (2019)
2) There was no report ID. It was a Word error.
3) don't know. I'll follow up with one of the students to find out.
4) same as #3
If these are college students, you should encourage them to post to this thread so we can troubleshooting things with them (which will be a good habit if they run into trouble in the future as well).
1) Word for Mac version 16.34
2) Report ID 1119413836
3) Feb. 26, 2020 33 kB
4) Macintosh HD >Users > XXXXXUSERNAMEXXXX > Library > Group Containers > UBF8T346G9.Office > User Content > Startup > Word
If it's really the same issue, could you ask the student to provide a Debug ID for Zotero startup using the "Restart with Logging Enabled…" option?
Then it showed up again today in a class that my colleague was teaching and one student came to my office.
We had downloaded the most recent version.
I will ask her to provide a debug ID.