Word cannot communicate with Zotero

This discussion was created from comments split from: Word can't connect with Zotero.
  • I'm having this same problem with two students I've been working with. What is the fix? I've quit and restarted both Zotero and word, as well as reinstalling Zotero. Both students also restarted their computers. We still get the message "Word cannot communicate with Zotero" and Zotero is confirmed to be open.
  • edited 25 days ago
    OK, a few more details from the affected computers:

    1) What Word version?

    2) Report ID from Zotero

    3) Size and date of the Zotero.dotm file in the Word Startup folder

    4) The full path to the Startup folder (OK to x out the username)
  • I don't know all the info you're asking because the two students were in a class I was teaching and I only have their emails to follow up with them. (And I've since seen this again with an online student...FYI).

    1) word was the latest version (2019)
    2) There was no report ID. It was a Word error.
    3) don't know. I'll follow up with one of the students to find out.
    4) same as #3
  • A Report ID can always be provided.

    If these are college students, you should encourage them to post to this thread so we can troubleshooting things with them (which will be a good habit if they run into trouble in the future as well).
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