Zotero plugin is not appearing in Word for Mac
I have followed all the instructions about installing/reinstalling the Word plugin in order to reference citations from Word, but the Zotero options still not available. The Zotero.dotm file is where it is supposed to be, but not appearing in the Global Templates. Any help would be appreciated.
Can you say exactly what you've done from these steps and what happened at each step?
The troubleshooting steps are obviously intended to be comprehensive, so if they're not working for you, either there's something very unusual happening on your system or you've missed something. That's why we need you to be precise.
In Zotero, go to Tools → Add-ons → Extensions.
Make sure “Zotero Word for Mac”, Zotero for Windows Integration“, and/or “Zotero LibreOffice Integration” are enabled. If any are not, click the “Enable” button.
If the “Enable” button is grayed out and you are unable to click it, click the “Remove” button and restart Zotero.
If you don't see the required integration plugin in the Extensions pane at all, then you should re-download and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (Note: Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
In the Cite pane of the Zotero preferences, open the “Word Processors” tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
And then this:
Open Word Preferences.
Click View.
Check “Show developer tab” and close the preferences dialog.
In the new Developer tab click “Word Add-ins”.
Make sure that “Zotero.dotm” is present under Global Templates and Add-ins“ and is checked.
If the “Zotero.dotm” entry isn't present in the dialog, try reinstalling the Word plugin from Zotero. In Zotero, go to the Cite → Word Processors pane of the Zotero preferences, click the “Reinstall Word Components” button, and then restart Word.
And this:
In Finder, press Cmd-Shift-G and navigate to
/Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/install
where you can find a copy of the Zotero.dotm file. If the folder is empty, the file was somehow deleted — possibly by security software — and you should reinstall Zotero.
Find your Word startup folder by following the instructions below. You should now have two folders open: the Word startup folder and the “install” folder containing Zotero.dotm.
Copy the Zotero.dotm file to your Word Startup folder. (Be sure to copy the file rather than moving it.)
Start (or restart) Microsoft Word to begin using the plugin.
I even have the Developer tab open and went to Add-ons there and it is not appearing in global templates like the instructions say.
I asked you to say everything you tried, including specific file locations, and what happened at each step. That means, if there's an if/then, you need to describe which applied in your case. If the instructions say to check the startup folder, you need to say the full path where you're checking, what from the instructions made you think that was the correct path, and what exactly you saw in it.
I'm sure you think you've followed the instructions correctly in full, and you very well may have, but that's not how support works. We need you to actually describe your interpretation of the instructions and how it related to what you saw on the screen, with all the implied assumptions spelled out.
But to make things a little more concrete, can you start by providing 1) a Report ID from Zotero, 2) your exact Word version, 3) what it says for Startup in the File Locations preference pane in Word, 4) how you opened the startup folder, and 5) the timestamp and size of the Zotero.dotm file there?
Here are the answers to the questions:
1. 1293947303
2.Word for Mac 16.33
3./Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/install
4. I looked in Zotero using Command+shift+G
5. Timestamp is April 11, 2019
I did not have the Zotero tab, so that's why I was looking at the References tab. After making the changes you kindly suggested above, the Zotero tab is appearing. However, it is not recognizing that I have Zotero open. It is saying Word could not communicate with Zotero. Please ensure Zotero is open and try again.